Return Policy for Perfect Memorials Tombstone
At Perfect Memorials Tombstone, we aim to provide the highest quality custom-made memorial products. Please review our return policy to understand your options:
This return policy is subject to change without prior notice. Please refer to our website at www.perfectmemorials.co.za for the most up-to-date information regarding returns.
Eligibility:
Custom Tombstones: These are made specifically for each client and cannot be returned unless defective or damaged upon arrival.
Marble Vases: These may be returned within 30 days of purchase if they are unused and in their original condition, including all packaging and accessories.
How to Initiate a Return:
To initiate a return, please contact us at info@perfectmemorials.co.za or call 073 073 2299. Our customer service team will guide you through the return process and issue a Return Authorization Number (RA#) if applicable.
Return Authorization Number (RA#):
All returns must have a valid RA# issued by Perfect Memorials Tombstone, clearly marked on the package. Returns without a valid RA# may not be accepted.
Return Shipping:
Customers are responsible for return shipping costs for marble vases unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure safe delivery.
Inspection and Refund:
Once we receive the returned marble vase, our team will inspect it to ensure it meets eligibility criteria. If approved, a refund will be issued to the original payment method within 7-10 business days.
Contact Information:
If you have any questions or concerns regarding our return policy or the return process, please contact us at info@perfectmemorials.co.za or by phone at 073 073 2299.
Address: Unit 4, Kya Sands Compact Minis, River Road and Granite Drive.
