Privacy Policy for Perfect Memorials Tombstone

Last Updated: 2025 – june – 12

Perfect Memorials Tombstone (“we,” “us,” or “our”) (Registration No. 2022/832787/07) operates memorial services and tombstone sales through our digital platforms, including social media pages (Facebook & Instagram). We comply with South Africa’s Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

This Privacy Policy explains how we collect, use, and protect your Personal Information when you:

  • Inquire about or purchase memorial products/services
  • Interact with us via email, social media, or our website (when developed)
  • Participate in promotions or surveys

By engaging with us, you agree to the terms below.

1. Information We Collect

We may collect:

A. Contact & Inquiry Details:

  • Name, email, phone number, physical address
  • Service preferences (e.g., tombstone design, inscriptions)
  • Photos or artwork uploads for custom memorials

B. Payment Information:

  • Bank/card details (processed securely via third-party gateways)
  • Invoice records

C. Social Media Interactions:

  • Comments, messages, or reviews on our Facebook or Instagram pages
  • Publicly shared content (e.g., tags in memorial posts)

D. Technical Data (if website is accessed):

  • IP address, browser type, cookies (see Section 5)

2. How We Use Your Information

We process your data to:

  • Provide quotes, design mock-ups, and fulfill orders
  • Communicate about services/payments
  • Respond to inquiries via email/social media
  • Improve our services (e.g., via feedback)
  • Comply with legal obligations (e.g., tax records)

Legal Basis:

  • Contractual necessity (e.g., service agreements)
  • Legitimate interest (e.g., client follow-ups)
  • Consent (e.g., social media promotions)

3. Sharing Your Information

We only share data with:

  • Artisans/Installers: To complete memorial services
  • Payment Processors: For secure transactions
  • Legal Authorities: If required by law (e.g., fraud investigation)

We ensure all partners comply with POPIA.

4. Direct Marketing

We may send service updates or promotions via email/SMS if you opt in. Opt-out anytime by:

  • Clicking “Unsubscribe” in emails
  • Messaging us on Facebook or Instagram with “STOP”

5. Cookies & Tracking (Future Website Use)

If we develop a website, it may use cookies to:

  • Remember your preferences (e.g., design selections)
  • Analyze traffic trends
    You can disable cookies in browser settings.

6. Data Security

We implement:

  • Secure email/file storage for client designs
  • Limited staff access to sensitive data
  • Social media privacy controls

Note: No online transmission is 100% secure—share sensitive details (e.g., card numbers) only via secure channels.

7. Your Rights Under POPIA

You may:

  1. Access or correct your data
  2. Delete data (unless legally required)
  3. Object to processing (e.g., marketing)
  4. Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/)

Requests: Contact us at:

We respond within 7 business days.

8. Data Retention

We retain data:

  • For as long as needed to fulfill services or legal requirements
  • Social media interactions per platform policies

9. Changes to This Policy

Updates will be posted on our social media pages. Continued engagement constitutes acceptance.

10. Contact Us

Perfect Memorials Tombstone

Information Regulator of South Africa:
https://www.justice.gov.za/inforeg/